Jamacha Veterinary Clinic

El Cajon Animal Hospital Serving La Mesa and East County San Diego

Thank you for the taking the time to let us know how we're doing!

Posted By: Helen Roseberry

Posted: 11/10/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.): Front office staff are so nice and do not keep you waiting. They acknowledge you right away and make you feel very comfortable.

How soon did one of our team members greet you either with a wave, verbal acknowledgement, or some other signal upon entering our hospital? Immediately! 

Which of our team members served you best? Everyone at the front desk, the vet assistant and Dr. Kelly. 

Based on your last visit, would you come back to Jamacha Veterinary Clinic again? Will be back.

Posted By: Dawn Gaut

Posted: 11/05/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.): I love how the staff here makes me feel welcome. They are all very friendly and caring. I trust Dr. Kelly to recommend things that are really necessary. She is very caring and understanding- balancing our love for our pets with the reality of limited funds. 

Which of our team members served you best? Everyone on staff is friendly and caring!

Based on your last visit, would you come back to Jamacha Veterinary Clinic again? yes definitely- a good vet that you trust is truly hard to find-- we are luck to have you as our clinic. 

Posted By: Darren Sarvis

Posted: 10/25/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.): You have a very caring team, providing great pet care. It was very evident you wanted the very best care for my mom's cat Emma and you provided great empathy for everyone.

Which of our team members served you best? All of them, I don't recall all names but Dr. Kelly, Tiffany, Lauren, Jen, and others.

Based on your last visit, would you come back to Jamacha Veterinary Clinic again? Absolutely! I have already, and will continue to tell others about your great clinic.

Posted By: Margret Wilder

Posted: 10/12/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.):The staff was very friendly and showed sincere interest in my puppy.

Would you allow us to use your comment as a client testimonial on our website? Yes.

Which of our team members served you best? Nurse

Based on your last visit, would you come back to Jamacha Veterinary Clinic again? Yes

Posted By: Rachel Diedrich

Posted: 09/15/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.): The service was amazing, very attentive to my dog Harley, the veterinarians were kind and professional. The ladies gave me useful information towards my dog, comforted him, and very friendly. No need to improve anything, keep up the good work:)

Would you allow us to use your comment as a client testimonial on our website? yes.
How soon did one of our team members greet you either with a wave, verbal acknowledgement, or some other signal upon entering our hospital? Right when i walked in the store.
Which of our team members served you best? I think her name was Hilary but no one in specific the workers were all amazing.
Based on your last visit, would you come back to Jamacha Veterinary Clinic again? Absolutely.

Posted By : Jeff Wolken

Posted : 09/19/11

Score: 10/10
What did we do well or what can we do differently to improve your experience?( being specific and critical will not hurt our feelings- if there is something we can improve in, we want to know.): Very friendly, took time to answer all questions, extremely caring with both of my dogs.  I really appreciate that all of the techs remember both my dogs names as well as my whole family, and they genuinely care for my pets and do whatever they can to make them comfortable.

Would you allow us to use your comment as a client testimonial on our website? yes
How soon did one of our team members greet you either with a wave, verbal acknowledgement, or some other signal upon entering our hospital? As soon as I entered the door
Which of our team members served you best? Leanne Schmidt...Awesome!!!
Based on your last visit, would you come back to Jamacha Veterinary Clinic again? Yes

Posted By : Toby's Mom

Posted :  07/03/09

Comments :  I recently had to take my 13 !/2 year old blue healer to Dr. Kelly when he became suddenly ill. I knew the news wasn't going to be good. He was in heart failure and I made the horrible decision to let him go. Dr. Kelly and her staff embraced me like I had been going there forever, when in reality this was my first visit. They were patient, so kind, so loving to me and Toby. They gave us time, consideration and so much empathy and understanding. It was the hardest day of my life, but with the staff's help I made all of the right decisions and they let me take all of the time I needed to be with him. It was quiet and still and beyond my comprehension. I made the decision to bury him myself, and when I return several hours later to pick him up, they lovingly had placed him in a blanket inside a bag and wrapped him in the blanket I brought with me. His moments leaving this earth were much greater because of the beautiful treatment he and I both received. I will forever be indebted to this beautiful staff of women. Thank You one and all!!!

Posted By :  Sandra & Samuel

Posted :  4/22/2011

Comments :  Thank you all for everything- we miss our Lovey so much. We do believe we did the best and went with the best decision for his well-being. Doctors and staff you are "God's Helpers" and gave us great comfort. Leanne,  you amaze me! You have a special place in my heart- and what a warm beautiful smile. Thank you for your kind words. Jenn and Ashley, thank you for all you both have done for Lovey. Dr. Kate, you are an amazing vet and person. I speak very highly of you, we want everyone to know your kindness. Dr. Liz, wow, amazing as well. Thank you for all the years of help with our dear Lovey, so proud to call you our vet. Thank you everyone.

Dr. Kelly, Bader, and "Awesome Staff", thank you all for your sympathy and professionalism in being Lovey's veterinarian. He lived a full and healthy life with your care that he would not have otherwise enjoyed. Your letter was above and beyond- we were so blessed to have you all in our lives. 

Posted By :  Steve and Betty 
Posted :  1/25/2011
Comments :  Dr. Kelly and her entire staff are the best! They all go out of their way to make our babies feel welcome and healthy.